FAQs

Where is Glacial Lakes Orthopaedics located?

Glacial Lakes Orthopaedics is located on the Prairie Lakes Healthcare Campus at 401 9th Avenue NW in Watertown, SD. Please enter through the main hospital entrance and take the elevators to the 3rd Floor.

What hospitals are affiliated with Glacial Lakes Orthopaedics?

Glacial Lakes Orthopaedics works closely with Prairies Lakes Hospital in Watertown as well as many outreach facilities in northeastern South Dakota and western Minnesota. See our full list of locations.

What are Glacial Lakes Orthopaedics hours of operation?

Office hours are from 8:00 AM to 5:00 PM Monday through Thursday, and 8:00 AM to 4:00 PM on Fridays. In case of an emergency, please call 911 or contact Prairie Lakes Hospital at 605-882-7000 to reach the physician on call.

Do I need to come in earlier than my appointment time?

If this is your first visit to Glacial Lakes Orthopaedics, or it has been over one year since your last visit, please plan to arrive 15 minutes prior to your scheduled appointment to update insurance and health information.

What should I bring to my appointment?

If you are a new patient to Glacial Lakes Orthopaedics, please print and complete the following forms and bring to your appointment.   You will also need to bring a photo ID, and insurance cards. So that we may provide you with the best care possible, please bring a list of all your medications (including over-the-counter and prescriptions medication) when you come for your appointment. Please be sure to update us of any changes to your medications when you present for follow-up care.

If your visit is related to a workman’s compensation claim, you will need to bring name, address and phone number of the workman’s compensation insurance company as well as the workman’s compensation claim number. If this information is not available, it may be necessary to reschedule your appointment.

If you are covered under South Dakota Medicaid and have a primary care physician (PCP), you must also present a referral card from your primary care physician and bring that with you to your appointment. If we do not have the referral from your primary care physician, it may be necessary to reschedule your appointment.

Is my insurance provider accepted by Glacial Lakes Orthopaedics?

Glacial Lakes Orthopaedics is a healthcare provider for many insurance plans. It is the patient’s responsibility to check with your insurance carrier to verify if we participate with your plan.

Copayments are due at the time of check-in.

Your insurance policy is a contract between you and your insurance carrier. We file insurance as a courtesy to you and will help you in any way, but we will not be involved in disputes between you and your insurance carrier. You are ultimately responsible for the timely payment of your account.

What if I don’t have insurance?

If you do not have insurance coverage, you must pay $200 towards your services at the time you present for your appointment. You may receive a 25% discount on services rendered if payment in full is received at the time of service. If you are unable to pay for services in full, you will need to set up payment arrangements with our Business Office staff.

Do you accept credit cards or debit cards?

We except Visa, Mastercard and Discover.

What if I was hurt at work?

If you have sustained a work-related injury, billing information from your employer is required before you see the physician. If you do not have this information at the time of your appointment, the appointment may need to be rescheduled.

What if I was hurt in a motor vehicle accident?

Glacial Lakes Orthopaedics will file claims for services provided as the result of a motor vehicle accident or third party liability injury; however, the patient will be responsible for the entire account.

How can I get a refill on my medication?

Please contact your pharmacist for any prescription refills.

How do I go about obtaining my medical records?

In order to request release of your private medical records, please download and complete the Authorization for Release of Medical Records form. Once completed, the form may be returned to our office by fax, mail or in-person. Please allow 72 hours for completion of your request.

Why do I have to sign a release form for my medical records?

In accordance with the Health Insurance Portability and Accountability Act (HIPPA), we must have a signed form with your consent to release information.

Do I need a referral to see the physicians at Glacial Lakes Orthopaedics?

In most cases, a referral is not required to schedule an appointment with the physicians at Glacial Lakes Orthopaedics.

What if I don’t speak English? Is there someone at Glacial Lakes Orthopaedics that can translate for me?

If you do not speak English, please contact our office so that we may arrange for a translator.